Director of Health Services/Administrator

Reports to: CEO

Position Purpose: Plan, develop, organize and lead the overall operations of our Health Services Department for Northcrest Community in accordance with local, state and federal regulations, standards and established Community policies and procedures, and as may be directed by the CEO, in order to provide exemplary care and services to residents.

Required Qualifications

The Director of Health Services/Administrator must possess:

• A valid, unrestricted Nursing Home Administrator’s license in the state of Iowa or be able to obtain this licensure within 12 months of employment.
• Must have at least three (3) years of experience in a supervisory role in senior housing, long-term care, or other related health care community.
• Knowledgeable of nursing home regulations, procedures, laws, regulations and guidelines pertaining to long-term care.
• (Preferred) 1-3 years of experience in Assisted Living setting
• Proven experience in leading a team for positive results

Major Duties and Responsibilities

• In conjunction with the CEO and CFO, executes the Health Services care model for Northcrest Community.  The Health Services model encompasses the Health Center, Heartwood House (memory care), Home Health and Assisted Living.
• Plans, develops, organizes, implements, evaluates and directs the overall operation of Health Services as well as its programs and activities, in accordance with current state and federal laws and regulations, and as guided by the Chief Executive Officer (CEO).
• Engages as a change agent for Health Services, as necessary.
• Create and maintain an atmosphere of warmth, personal interest in others, and positive emphasis, as well as a calm environment throughout the community.
• Establishes an ongoing system to monitor quality assurance and performance improvement process throughout the community.  
• Evaluates key performance outcomes with department staff members to determine the need for action from leadership and/or management such as re-education or revisions related to the community’s outcomes, regulatory compliance and/or resident and family satisfaction.
• Develops and implements processes and systems in conjunction with the Chief Financial Officer (CFO) that provide for responsible stewardship of the annual budget.
• Leads and coordinates daily, weekly, bi-monthly or monthly Health Services team meetings to discuss priorities and develop solutions with team members such as census, clinical health, survey readiness, customer service satisfaction, activity participation, etc.
• Develops and maintains positive relationships with residents, family members and staff members through scheduled, deliberate positive interactions with them using face-to-face, phone, or other means of effective communication.
• Ensures delivery of compassionate quality care and services across the interdisciplinary team approach as evidenced by adequate and competent community staff, employee turnover, general cleanliness, physical plant condition, and optimal resident functioning-physically and psychosocially.
• Evaluates work performance of staff members and maintains accountability and confidentiality across all Health Services areas in concert with Human Resources for expected performance outcomes in each respective area.
• Facilitates, serves, attends or participates in various committees of the community as requested.
• Knows and understands general nursing practices and procedures, OBRA regulations, Code of Federal Regulations, Life Safety Code regulations, applicable labor relations laws, and other regulatory entities that may apply.
• Identifies and collaborates with members of the interdisciplinary team, physicians, consultants, and community agencies to identify opportunities for enhanced services to the residents and/or resolve issues.
• Recruits talented, qualified individuals in conjunction with Human Resources to fill department positions as a key factor in building and maintaining a strong and capable team.
• Practices management by walking around.  Performs rounds to observe residents and ensure overall needs are being met.  Makes himself/herself available to residents, families and staff members by practicing an open door policy.
• Knows employees across all departments, all shifts by name and makes himself/herself available periodically on a routine, scheduled basis across all three shifts to gain informal employee feedback.
• Coordinates monthly in-service education to ensure staff members are competent with the knowledge and skill sets required to perform their role(s).
• Promotes teamwork, mutual respect, positivity, active problem solving and effective communication.
• Makes written and oral reports/recommendations to the Chief Executive Officer concerning the operation of the community.
• Leads, guides and directs community readiness related to health inspection surveys, Occupational Safety and Health Administration (OSHA) surveys, and any other regulatory entity or requirement.
• Ensures follow up is completed with any “mock” survey issues identified in preparation for health surveys, OSHA surveys, and any other regulatory requirement.
• Proactively leads team through the annual/bi-annual survey process with the Department (DIAL).
• Ensures the community’s plan of correction response to any regulatory, inspection survey is completed, adequate, implemented and timely.
• Communicates directly with residents, medical and nursing staff, family members, department heads and members of the interdisciplinary team to coordinate care and services. 
• As the Grievance Officer, responds and resolves complaints and concerns when necessary and in a timely manner.
• Manages and minimizes community risk through a team approach to achieve desired outcomes in customer service, key performance indicators, employee retention and other areas as identified.
• Reads and stays informed regarding regulatory, business practices and other changes influencing community outcomes; thereby, facilitating continued success for all.
• Ensures resident incidents and concerns that rise to a reportable event such as alleged abuse, neglect, mistreatment, misappropriation, injury, etc. are reported to the correct entity within the stated regulatory requirement.  
• Promotes and encourages an environment of trust among all employees related to the overarching goal of resident safety and abuse prevention.
• Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.
• Delegates administrative authority, responsibility, and accountability to other staff personnel as necessary.
• Serves as the community representative and spokesperson to the public as well as in the professional arenas.  In so doing, must periodically successfully deliver a confident, concise, message on a variety of topics that is understood by a wide range of persons with diverse backgrounds and levels of education.